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Company eStores F.A.Q.

We've come up with a list of commonly asked corporate store questions to help you. For general promotional product FAQ's, click here. If your question doesn't appear in the list below, please call us-we're always here to help!


1. Why choose Merkur & Sister to host my Company eStore?

2. What set-up costs are involved? Are there inventory costs?

3. Where are the goods shipped from? Can items be shipped to the USA?

4. Who sets prices?

5. What payment system do you use? Are credit cards/other info private?

6. How many items should be in the store? How do they get chosen? How often are the products reviewed and assessed? Can items be changed/added/deleted?

7. What reports are available?

8. What is typical ship time from receipt of order?

9. Who will have access to the store?

10. What payments can be made to my company?

1. Why choose Merkur & Sister to host my Company eStore?
We have the experience and ability to quickly, effectively, and creatively design a Company eStore that will immediately offer your audience the products they need at great prices, all with our guarantee of quality and consistency.

2. What set-up costs are involved? Are there inventory costs?
We set up your unique Company eStore at no cost to you. With our e-commerce engines, quality images, and experienced graphic design team, we make your web store easy to construct and modify.

We can create stores where there are no inventory costs to you. If you prefer more control and want to reduce the unit sale costs to your customers, you can own the inventory and we will pick, pack and deliver as orders are placed.

3. Where are the goods shipped from? Can items be shipped to the USA?
Our offices, designers, production facilities and warehousing are all centrally located in Toronto, Ontario, Canada. We offer many transport options with the leading carriers and courier companies. We are ready to ship across the country often within 4 hours of order receipt.

Items bound for the US can be shipped from Toronto. For larger US-based programs, we can establish a US-based distribution centre.

4. Who sets prices?
We work together with you to create the best mix and balance of items, quality, decoration, inventory levels, turnaround times and prices. Typically, prices are lower that similar items sold at retail. Substantial discounts are available on volume orders.

5. What payment system do you use? Are credit cards/other info private?
Most stores are successful with credit card transactions. We accept Visa, MasterCard and American Express. We can also accept personal cheques and money orders. In these cases, we ship once the cheques have cleared our bank. Company cheques and purchase orders are always welcome.

All transactions are encrypted to assure privacy and security.

6. How many items should be in the store? How do they get chosen? How often are the products reviewed and assessed? Can items be changed/added/deleted?
Typical stores have 20-40 items. Depending on the items, a variety of colours and sizes can be offered. Some very successful stores (especially at startup), have fewer than a dozen.

All items are selected in consultation with you. We have lots of ideas and experience to suggest "winners" that you may not even be aware of. In many cases, we can test the popularity of a new item with little risk and low inventory.

We suggest that items be reviewed four times per year, with seasonal items offered as appropriate. We are able to add or subtract items from your store. It's important to keep your store items fresh and exciting to keep customers coming back for more!

What happens to slow-moving items? Who is responsible for returns/leftovers/overs? Who is responsible for inventory? We can craft stores where slow-moving items, returns, leftovers etc. are our responsibility. Typically, when this responsibility is shared, unit sale prices are lower.

With regards to returns, we guarantee all our items against manufacturing defects. Returns of in stock items are accepted with authorization from us. Exchanges for size/colour etc. are also available. Custom-made items with manufacturing defects can be returned as well.

7. What reports are available?
We custom-tailor reports for each customer. We are able to generate highly-detailed reports of your stores activity, as well as simple inventory, sale and shipping documentation.

8. What is typical ship time from receipt of order?
Our systems allow us to offer pick and pack times as low as 1-4 hours. With our rush courier services, in-stock items ship just about anywhere in North America within 48 hours. We've even produced and shipped custom non-stock items from scratch overnight!

9. Who will have access to the store?
Store access can be password protected and limited to authorized employees. Or it can be available to anyone with an internet connection and a valid credit card! Again, each store is unique and can be designed to fit your organization's needs.

10. What payments can be made to my company?
Some companies strive to maintain the lowest possible sale prices. Others want to earn a portion of the selling price to help defray other costs or generate income. Others earmark a percentage of store sales to their company charity, special event or sponsorship. The choice is yours. We are here to help you meet and exceed your goals!

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